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FAQ

What is the return policy?

At Al Noor Attire, each piece is carefully prepared to ensure the highest level of quality and satisfaction.

We understand that issues may occasionally arise. If you experience any problems with your order, please contact us and we will review your request on a case by case basis.

Return Eligibility
You may request a return within 14 days of receiving your order. Requests made after this period may not be accepted.

To qualify for a return, items must be returned:
In unused condition
In their original packaging
In the same state as received, without any signs of wear or damage

Return Process
If you wish to request a return, please contact us before sending any items back. We will provide further instructions once your request has been reviewed. Items sent without prior approval may not be accepted.

Refund Process
After we receive and inspect your return, we will notify you of the outcome. If your request is approved, your refund will be issued to your original payment method within a reasonable timeframe.

Please note that refunds and exchanges are not guaranteed and are assessed based on the reason for return and the condition of the item.

Please allow up to 10 business days for the refunded amount to appear in your bank account.

If your refund has not yet appeared:
Recheck your bank account
Contact your payment provider, as processing times may vary peak with your bank, as delays can sometimes occur

If you still require assistance, please contact us:
📧 alnoorattire@mail.com

We kindly ask all customers to ensure they are selecting the correct size before completing their purchase.

Sizing Guidance
To help you choose the perfect fit, we strongly recommend:

Referring to our Size Guide before placing your order
Taking accurate body measurements prior to purchase
If you are unsure about sizing, please contact us and we will be happy to assist you before you place your order.

You can reach us at:
📧 alnoorattire@mail.com

Our team will aim to resolve any concerns fairly and promptly.

How long will my order take to arrive?

Orders are typically delivered within 2–5 business days. Every order is carefully packaged and shipped with tracking which you will receive as soon as your parcel is dispatched.

How should I wash my thobe?

We recommend washing all thobes inside out on a low temperature cycle. Avoid using bleach and hot water, as it can cause the fabric to shrink. Following these steps will help keep your thobe looking its best for longer.

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Products

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AL Noor Emirati Thobe - Baby Blue

AL Noor Emirati Thobe - Baby Blue

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AL Noor Emirati Thobe - Black

AL Noor Emirati Thobe - Black

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AL Noor Emirati Thobe - Grey

AL Noor Emirati Thobe - Grey

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